Pro is paid by bKash, Nagad or bank transfer, and every payment is checked by hand. This page explains what happens when something goes wrong and how to get your money back. Questions: trakkrbd@gmail.com.
If we can't verify your payment
If a payment doesn't match (for example the transaction ID or amount is wrong), Trakkr Support messages you in the app chat and the payment shows "Needs info" in Pricing → Payment history, where you can correct the details. If it still can't be verified, it is marked "Not verified" with the reason. Money that reached us but can't be matched to a Pro purchase is returned to the account it came from (time frame to be confirmed).
Wrong amount or duplicate payment
- If you sent less than the price, we'll ask you to send the rest before activating Pro.
- If you sent more, or paid twice for the same plan by mistake, tell us and we'll refund the extra (or add it to your plan — to be confirmed).
After Pro is active
Pro is bought for a fixed period and never renews on its own. If you cancel, Pro stays active until the end of the period you paid for. The unused part of a period isn't refunded (to be confirmed, including exceptions such as a long outage).
How to ask for a refund
Open the payment in Pricing → Payment history and message Trakkr Support, or email trakkrbd@gmail.com with the transaction ID. Refunds go back to the same bKash, Nagad or bank account; the provider's transfer fee may be deducted (processing time and fees to be confirmed).